Intercom, Fin AI Agent outcomes: $0.99 per outcome
The rung's first published price per task: $0.99 per outcome, charged once per conversation however many actions Fin takes (a resolution is one of five outcome types; a sales qualification is $9.99). Tokens, model and step count are all hidden inside the price.
What this is, and what was read
Intercom sells Fin, an AI customer-support and sales agent. It prices Fin by the finished job, not by the token. This is the first published price per task on this rung.
- Read in full, 2026-09-24: Intercom's help article "Fin AI Agent outcomes" (article 8205718, showing "Updated yesterday") and the FAQ on Intercom's pricing page.
- Not read: the article first proposed, "How Fin pricing works" (article 7837512). It returned HTTP 401 to every fetch. The two pages above are Intercom's own and state the same price.
- Archive: none could be made. The Internet Archive was unreachable from this session and held no snapshot of the proposed page. The quotes below are verbatim and dated, and the page hashes are in the frontmatter, so a later change can be detected.
A correction to the proposal. Both discovery passes described this as "$0.99 per resolution". Intercom now prices by outcome, and a resolution is one of five outcome types. Four cost $0.99; one costs $9.99.
The price (verbatim, 2026-09-24)
From the help article:
"You're only charged for one outcome per conversation, even if Fin takes multiple actions."
| Price per outcome | Type of outcome | Intercom's definition |
|---|---|---|
| $0.99 | Resolution | "No further help is requested after the last AI answer." |
| $0.99 | Procedure handoff | "Fin successfully executes a Procedure that you've configured to end in a handoff to a human or a workflow." |
| $0.99 | Disqualification | "Fin determines that a prospect doesn't match your qualification criteria and disqualifies them accordingly." |
| $9.99 | Qualification | "Fin matches a prospect to the qualification criteria you defined and routes them accordingly." |
| $0.99 | Self-serve routing | "Fin matches a prospect to a routing outcome marked as Self-serve — for example, directing them to sign up for a trial." |
"The pricing above applies to Fin over chat and email when used with Intercom. For Fin Voice, high-volume pricing, or specialized needs, contact Sales."
From the pricing page FAQ: "Fin is priced at $0.99 per outcome." and "Minimum monthly commitment applies (e.g. 50 outcomes) · No seat costs · No setup, integration, or platform fees."
What counts as a resolution — and what does not
- "A resolution is ... counted when, following Fin's last answer in a conversation, the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution)."
- Not billed: a reply to a greeting ("not considered an answer"); a conversation that times out after Fin asked a clarifying question.
- Refunded: "If a conversation is considered resolved ... but the customer later returns to the same conversation seeking further assistance (even across billing periods) that resolution will be deducted and not charged."
Through-line: the token price, hidden inside a task price
Every other price on this rung is per token. Here the buyer never sees a token. Intercom takes on the whole chain the rung tracks — which model, how many tokens, how many tool calls and retries — and sells the end of it as one number: $0.99 for a job done, with a refund if it turns out not to be.
That makes Intercom's margin the gap between $0.99 and whatever the tokens behind an average outcome cost it, and every cut on the token side (such as OpenAI's July cuts or Anthropic's cheaper cache reads, both on this rung) widens that gap without the buyer's price moving. It is also the clearest case of cost per task as a price rather than a measurement: the vendor, not the buyer, carries the risk that a task takes many steps.
Two cautions keep this honest:
- "Done" is Intercom's definition. An assumed resolution is a customer who left without asking for more help, which is not the same as a customer whose problem was solved. The price is per outcome as Intercom measures it.
- The $9.99 qualification shows the price follows value, not cost. A sales qualification is priced ten times a support answer; nothing suggests it takes ten times the tokens.
Limitations
- Vendor documentation that can change without notice, with no dated version history. Cite it as "as of 2026-09-24".
- No token or cost figures. Intercom does not disclose what an outcome costs it to produce, so the margin cannot be computed.
- List prices, chat and email only. Voice, high-volume and negotiated pricing are "contact Sales".
- Not the whole bill. Inside Intercom, Fin sits on top of paid seat plans; with another helpdesk there are no seat or platform fees but a minimum monthly commitment applies (the FAQ's example is 50 outcomes). $0.99 is the price of one more outcome, not the total cost of running Fin.
Sources: Fin AI Agent outcomes (Intercom help centre, updated ~2026-09-23) and Intercom pricing. Both read 2026-09-24. The originally proposed How Fin pricing works could not be read (HTTP 401).